Register/Login in——Choose the products —— Add to Cart——Pay for the order——Receive the order

Yes, you can place an order directly by our website on your smart phone.

You can check “Size and Fit Guides” on the product page for easy reference 

It is only possible to change your order status before if the order is processed. We process orders very quickly, so changes and cancellations can not always be fulfilled. You must immediately contact our Customer Service (within the 12hr) with your change/cancellation request details included.

There is no limit, the items can only be deleted by you.

You may view the status of your order at any time simply by logging into your Habulex account and clicking on “My Orders” to check on the current status of your respective order.
1）Waiting for payment: You have not yet paid for an order.
2）Pending: Your payment is still pending which means we haven’t received it.
3）Paid: Your payment has been submitted and we are reviewing it.
4）Processing: This usually take 3-5 business days and includes: receiving and allocating stock to your order, quality control for your products and packing.
5）Partial order dispatched: Some products of your order have been collected by the shipping company while other products are still being prepared.
6）Dispatched: Your whole order has left our warehouse and has been collected by the shipping company.
7）Partial order shipped: A part of your order has been shipped out. You will receive your delivery soon. We will send the remaining products as soon as possible.
8）Shipped out: The order has left our warehouse and is being shipped to the address you provided.
9）Cancelled: Your unpaid order is cancelled. You are welcome to reorder at any time.
10）Refunded: Your order has been refunded on our side. Please allow time for the transaction to appear on your account.

We accept the following forms of secure and easy payment:
Website or mobile site:

• PayPal: the world’s most popular online payment method
• Fast Checkout with PayPal: less steps, more convenience
• Credit card or Debit Card via PayPal: safe, convenient and fast
• Credit Card or Debit Card directly: including Visa, MasterCard, Discover, or American Express, etc.

We provide the best e-commerce service in the industry and guarantee secure payment processing at all times.

We ship worldwide and free shipping

We require 1 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 40 business days. Please consider any holidays that might impact delivery times.

There are NO hidden charges when you make a purchase on PureCeylon. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.

Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.

The tracking information normally appears after 3-5 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website, the tracking code is wrong, the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
We suggest you can contact our Customer Service in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.

Before returning items to us, please read and follow the instructions below. If you make sure that you understand our return policy and ensure that all criteria are met, the first thing you need to start is to contact After-sale Services and please also provide us the following information:

• Original order number
• Reason for exchange
• Photographs clearly showing the problem with the item
• Requested replacement item’s name, number and color
• Your shipping address and phone number

Please note that we are not able to process any items which are returned without our prior agreement. Once we agree to take back your purchases, please make sure you write a note in English with your order number or PayPal ID so that we are able to find the order details.
The return process has to be initiated within 30 days of the receipt of your items. We only accept products in their original condition.

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.